Privacy Policy

Privacy Policy

This policy explains how JPPL Innovation Private Limited ("PackSmith", "we") collects and uses personal information when you visit or buy from packsmith.in.

What we collect

• Order details: name, phone number, email, billing and shipping address, and GST details if you give them.
• Payment: payments are processed by our payment partners. We do not store your card or bank details.
• Site usage: pages visited, device and browser type, and cookies used to run the store, remember your cart, and measure traffic.
• Messages: anything you send us by email, phone, WhatsApp or the contact form.

How we use it

• To process, ship and support your orders, and to issue invoices.
• To answer your questions and handle returns and complaints.
• To improve the website and our products.
• To send offers or updates, only where you have agreed. You can opt out at any time.
• To meet legal, tax and accounting duties.

Who we share it with

We share only what is needed with service providers who help us run the store: Shopify (our e-commerce platform), payment gateways, courier and logistics partners, and IT and analytics providers. We may share information with group companies of Jagannath Polymers Private Limited that help fulfil your order, and with authorities where the law requires it. We do not sell your personal information.

How long we keep it

We keep order and invoice records for as long as tax and accounting law requires, and other information only as long as we need it for the purposes above.

Your choices and rights

You can ask to see, correct or delete your personal information, or withdraw consent to marketing, by writing to us. Some records we must keep by law.

Security

We use reasonable technical and organisational measures to protect your information. No method of transfer over the internet is completely secure.

Contact

Email ecom@jagannathpolymers.com or write to JPPL Innovation Private Limited, G-183, Jaitpura Industrial Area, Jaitpura, Rajasthan 303704, India.

We may update this policy from time to time. The latest version is always on this page.